System Status and Restoration Plan for Hurricane Lee We’ve been watching this approaching hurricane very closely, and even though it may not make direct landfall near us, the wind field and rain will affect our southern serving area which includes parts of Aroostook and Washington counties. To ensure maximum availability of communications services, we have a number of employees standing by in the event of a major outage. What this means is, that if an outage occurs, these people will go to work restoring services in the following order: ● Primary internet uplinks ● Major data circuits for internal communication ● First responder internet access and telephone ● Essential business services ● Residential services en masse; meaning service to a neighborhood or node but not necessarily individual households. Pioneer has three stateside upstream Internet service providers to the south through Greater Portland, and one Internet service provider to the east through Moncton, New Brunswick, Canada. It is our intention to maintain all of them, but we would be able to continue fairly normal operation with only one. Our voice provider maintains switches in Bangor and Portland. We are directly peered with that voice provider via a fiber connection in the Presque Isle, Maine Consolidated Communications central office. Please remember: do not touch downed lines. You do not know if they may be energized. Some communications lines contain metallic internal components for either transmitting or locating and they can become conductive. Please look at the Maine Emergency Management Association website or Facebook page for more information on how to prepare for the hurricane. Be Safe. Pioneer Broadband
  • Affordable Connectivity Program - ACP

    The Affordable Connectivity Program is an FCC program that helps connect families and households struggling to afford internet service. The Affordable Connectivity Program provides:  Up to $30/month discount for broadband service;  Up to $75/month discount for households on qualifying Tribal lands; and  A one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider if the household contributes more than $10 but less than $50 toward the purchase price. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
  • Downeast Broadband Utility

    One of Maine's first broadband utilities! Downeast Broadband Utility owns and operates an open access dark fiber network in Calais, Baileyville, Alexander, and Indian Township.
  • Fiber is Fast!

    Fiber is so fast. How fast is it? Well, give us a call and we will install fiber in your home (where available). You have 30 days to try it.
  • Rural Internet

    Rural Internet doesn't have to be slow. If your community is looking for a solution, click the link to learn more information.


Internet for your business.



Internet for your community